Terms & Conditions

1. Acceptance of These Terms

By accessing or using Strata Hub (the "App") and our website (together, the "Services"), you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy, incorporated by reference. If you do not agree, do not use the Services. If you are using the Services on behalf of an organisation — such as a body corporate, management company, or committee — you represent that you have authority to bind that organisation to these Terms.

2. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use the Services. By using the Services you represent that you meet this requirement and that you are not barred from using the Services under the laws of your jurisdiction.

3. Your Account

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate, current information when creating an account and keep it up to date, including a valid, monitored email address, as we use your registered email to send important notices.
• Notify us promptly at support@strata-hub.com of any unauthorised use of your account or suspected security breach.
• We may suspend or terminate accounts that provide false information or violate these Terms.

3.1 Authentication. You may sign in using an email address and password (optionally with two-factor authentication) or a supported third-party sign-in method. If you enable two-factor authentication you are responsible for securing your authenticator device and any backup codes we provide; if you lose access to your 2FA method, account recovery is subject to identity verification and may not always be possible. Where you sign in using a third-party provider, that provider — not us — authenticates you and controls your credentials, and your use of their sign-in service is subject to their own terms.

3.2 Invitations and roles. Access to a building or portfolio workspace is granted by that organisation's administrators, who control your role and permissions. Administrators are responsible for the invitations they issue, the roles they assign, and for removing access when it is no longer required.

4. Licence to Use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal or internal business use. This licence does not include any right to:

• Copy, modify, or create derivative works of the Services;
• Reverse engineer, decompile, or disassemble the App, except to the extent this restriction is prohibited by applicable law;
• Rent, lease, sell, sublicense, or otherwise transfer rights to the Services;
• Remove or obscure any proprietary notices;
• Use the Services to build a competing product or service.

5. Your Content

Ownership. You retain all ownership rights in the content, files, records, and data you upload, create, or store through the Services ("User Content"). We do not claim ownership of your User Content.

Licence to us. You grant Bold Technology a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and display your User Content solely as necessary to operate, provide, secure, and improve the Services — for example to display records to other authorised users of your organisation, or to process a document through an AI Feature you choose to use. This licence ends when you delete the relevant User Content or your account, except for copies retained in backups for a limited period or as required by law.

Your responsibility. You are solely responsible for your User Content and for ensuring you have all necessary rights and consents to upload and store it, including where it contains personal information about residents, owners, tenants, staff, or contractors. You must not upload content that is unlawful, infringing, defamatory, obscene, or that violates the rights of any third party.

6. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law;
• Upload or transmit viruses, malware, or other harmful code;
• Attempt to gain unauthorised access to the Services, other users' accounts, other organisations' records, or our systems;
• Interfere with or disrupt the integrity or performance of the Services;
• Use automated means (bots, scrapers) to access the Services without our prior written consent;
• Harass, abuse, or harm another person through the Services, including via chat, marketplace listings, or tickets;
• Use AI Features to generate content that is unlawful, infringing, deceptive, or that impersonates a real person without consent;
• Circumvent any purchase, licensing, subscription-limit, or content-protection mechanisms.

We may investigate and take appropriate action, including suspending or terminating accounts and reporting to law enforcement, for violations of this section.

7. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and trademarks (excluding your User Content and AI output covered by Section 10), are owned by Bold Technology Pty Ltd or our licensors and are protected by intellectual property laws. Nothing in these Terms transfers ownership rights to you except the limited licence granted in Section 4.

8. Free Services

In relation to any free features, plan, or tier of the Services ("Free Services"):

• Free Services are provided at our discretion and are not guaranteed to remain available in their current form;
• We may change, limit, suspend, or discontinue any part of the Free Services — including features, usage limits, building and unit allowances, and storage allowances — at any time;
• Continued use of the Services after a change to the Free Services takes effect constitutes acceptance of that change;
• Nothing in this section affects Services you have separately paid for, which continue on the terms applicable to that purchase.

9. Payments and Subscriptions

9.1 Billing. Subscriptions purchased through our website are billed and processed by our third-party payment processor, Stripe, Inc. ("Stripe"), subject to the Stripe Services Agreement. Purchases made through a mobile app build are billed through the Apple App Store or Google Play Store under their respective payment terms. All payments are provisioned entirely through these third-party services; neither Bold Technology nor Strata Hub collects, processes, or retains your payment card number, CVC, or bank account details.

9.2 Billing history. You can view your plan and billing history at any time in the Billing section of the App, and for App Store or Google Play purchases through your Apple ID or Google Play account.

9.3 Auto-renewal. Subscriptions automatically renew for the same term unless cancelled before the end of the current period. For App Store or Google Play purchases, cancel at least 24 hours before renewal through your platform account settings. For website purchases, cancel in your Billing settings or by contacting support@strata-hub.com. Renewal terms and price are displayed at the point of purchase.

9.4 Refunds. Refund requests for App Store or Google Play purchases must generally be directed to Apple or Google, as they process the transaction. Refund requests for website purchases processed via Stripe should be directed to us at support@strata-hub.com, and any approved refund will be issued back through Stripe to your original payment method. Where required by law — including the Australian Consumer Law and equivalent EU/UK consumer protections — you may be entitled to a remedy directly from us regardless of payment channel.

9.5 Price changes. We may change subscription pricing from time to time. Where required by law or platform policy we will give advance notice, and any price change will apply from your next renewal at the earliest.

10. AI-Generated Content and AI Features

Strata Hub uses third-party AI/LLM providers and AI-driven agents to generate content, summarise documents and meetings, provide recommendations, and perform tasks within the Services ("AI Features").

10.1 No professional advice; no guarantee of accuracy. AI Features are powered by predictive models and may produce output that is inaccurate, incomplete, outdated, biased, or inappropriate for your circumstances, including content that appears plausible but is factually incorrect. AI-generated content — including document analyses, structural or compliance findings, risk assessments, suggested action items, and meeting summaries — is provided for general informational purposes only, does not constitute professional, engineering, legal, financial, or other expert advice, and must not be relied upon as such. You are solely responsible for independently verifying AI output and exercising your own judgment before acting on it, including before raising works, incurring expenditure, or making decisions affecting a building or its residents.

10.2 AI agents acting on your behalf. Where an AI agent performs actions within the Services on your behalf, it operates within the permissions of your account and the scope of the relevant feature. You remain responsible for reviewing any action taken or content produced by an AI agent, and for configuring any available controls or limits on agent behaviour.

10.3 Ownership of AI output. As between you and Bold Technology, and subject to the terms of any underlying AI provider and applicable law, we assign to you our rights, if any, in output generated specifically for you through an AI Feature, for use within the scope of your licence under Section 4. This does not grant you rights in the underlying AI models, our prompts, system instructions, or the Services themselves.

10.4 Third-party AI providers. AI Features rely on third-party providers. We select and contract with these providers with reasonable care, but we do not control, and are not responsible for, the underlying models' training data, outputs, or availability.

11. Consumer Guarantees and Mandatory Rights

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), or by equivalent mandatory consumer protection laws in your country of residence, to the extent those laws apply and cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to re-supply of the services or payment of the cost of re-supply.

12. Third-Party Services

The Services may link to, integrate with, or rely on third-party services (including Stripe, Apple, Google, analytics providers, AI/LLM providers, object storage providers, and cloud infrastructure providers). We are not responsible for the content, policies, or practices of third parties, and your use of third-party services is governed by their own terms.

13. Termination

• You may stop using the Services and delete your account at any time in your Profile settings.
• We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or if we discontinue the Services.
• Your organisation's administrators may also revoke your access to a workspace at any time.
• Upon termination your licence to use the Services ends immediately. Provisions that by their nature should survive termination (including Sections 5, 7, 10, 11, 15, 16, and 19) will survive.

14. Disclaimers

To the maximum extent permitted by law, and subject to Section 11, the Services — including any AI Features — are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that AI-generated content will be accurate, complete, or fit for any particular purpose.

15. Limitation of Liability

To the maximum extent permitted by law, and subject to Section 11:

• Bold Technology will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services, including any reliance on AI-generated content or actions taken by an AI agent;
• Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amount you paid us for the Services in the 12 months preceding the claim, or (b) AUD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you, and nothing in this section limits any non-excludable consumer guarantee described in Section 11.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Bold Technology Pty Ltd, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your User Content, your use of AI Features, or your misuse of the Services.

17. Apple App Store — Additional Terms

If you downloaded the App from the Apple App Store, the following additional terms apply and take precedence over any conflicting term in these Terms in relation to your use of the App on Apple devices:

• These Terms are between you and Bold Technology Pty Ltd only, not with Apple Inc., and Apple has no responsibility for the App or its content;
• Apple has no obligation to furnish any maintenance or support services for the App;
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App;
• Apple is not responsible for addressing any claims by you or a third party relating to the App, including product liability claims and consumer protection claims;
• Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party intellectual property claim;
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted party list;
• You must comply with any applicable third-party agreement (such as a wireless data service agreement) when using the App;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Google Play — Additional Terms

If you downloaded the App from Google Play, your use is also subject to the Google Play Terms of Service. In the event of a conflict between these Terms and Google's terms in relation to the operation of the Google Play store itself, Google's terms govern that aspect; in all other respects these Terms govern your relationship with Bold Technology.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles, except to the extent that mandatory consumer protection laws of your country of residence apply and cannot be displaced by choice of law.

Informal resolution first. Before commencing formal proceedings, you agree to contact us at support@strata-hub.com so we can attempt to resolve the dispute informally.

Jurisdiction. Subject to any non-excludable right you have to bring proceedings in your own country under local consumer protection law, you and Bold Technology agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia for any dispute not resolved informally.

20. Changes to the Services or These Terms

We may modify or discontinue the Services, in whole or in part, at any time (see also Section 8 for changes specific to Free Services). We may update these Terms from time to time; we will update the "Last updated" date and, for material changes, provide additional notice (such as an in-app notice or email to your registered address) before the changes take effect. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

21. General

These Terms, together with our Privacy Policy, form the entire agreement between you and Bold Technology in relation to the Services. If any provision is found unenforceable, the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

22. Contact Us

Bold Technology Pty Ltd, Queensland, Australia.

Email: support@strata-hub.com